Return Policy.

A Consumer who receives a faulty product or one not matching the photographs or description is entitled, under Articles 128 et seq. of the Consumer Code, to restoration of conformity and, under the conditions of law, to a price reduction or contract termination.

As the goods are used, the legal guarantee period is reduced to 12 months from delivery, in accordance with the express agreement set out in the Terms & Conditions of Sale (Article 133(2) of the Consumer Code).

In plain terms: parts are used and sold as shown in the photos and described in the listing; the guarantee concerns the match between the part and the photos and description, not its future durability or wear. Therefore excluded are normal wear, cosmetic defects declared or visible, consumable parts to be replaced, and faults or damage arising after delivery or from improper use, incorrect installation or use on vehicles other than the one stated. To report a lack of conformity, simply email info@onlypartsmilano.com with the order reference.

For purchases made by Traders or invoiced for professional purposes, the legal guarantee does not apply and the warranty for defects of the sold goods is excluded, to the extent permitted by Article 1490(2) of the Italian Civil Code.

The Consumer has the right to withdraw without any reason within 14 days from the day they acquire physical possession of the goods (Articles 52 et seq. of the Consumer Code). Withdrawal does not apply to purchases made by Traders or invoiced for professional purposes.

Withdrawal is exercised by an explicit statement sent by post or email (OnlyPartsMilano — Via Dante Alighieri 20, 20054 Segrate (MI) — info@onlypartsmilano.com) or using the model form below. It is sufficient to send the communication before the 14-day deadline expires.

The right of withdrawal is excluded only in the cases expressly listed in Article 59 of the Consumer Code (e.g. goods made to measure or clearly personalised): used catalogue parts do not fall within those exclusions.

In case of withdrawal, the Consumer returns the goods without undue delay and in any case within 14 days of the withdrawal notice, to OnlyPartsMilano — Via Dante Alighieri 20, 20054 Segrate (MI). The direct cost of returning the goods is borne by the Consumer.

The Consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

OnlyPartsMilano refunds all payments received, including standard delivery costs, without undue delay and in any case within 14 days of receiving the withdrawal notice, using the same means of payment used by the Consumer (unless otherwise agreed). The refund may be withheld until the goods are received or proof of dispatch is provided.

The Consumer may use the following form, completing it only if they wish to withdraw:

«I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [description and order number] — Ordered on/received on: [date] — Consumer's name: [•] — Address: [•] — Date: [•]». Addressee: OnlyPartsMilano by Nigel Florio, Via Dante Alighieri 20, 20054 Segrate (MI), info@onlypartsmilano.com.